A troubled launch is stabilized, then handed over in full working order

The Challenge

A new site that couldn't take orders reliably

Seconds & Surplus sells discount building materials from several Dallas–Fort Worth locations, where what's in stock differs from store to store.

Its new website launched with poor performance, order-processing errors and crashes driven by bot traffic — the worst combination for a retailer whose customers check stock before driving over.

Configurable products needed required add-ons, stock had to be accurate by location, and web orders had to reach the back office.

The Strategy

Stabilize, then build the capability the business actually needed

PeakBeyond went after the causes rather than the symptoms: escalating the order-processing errors, putting a web application firewall in front of the bot traffic, and moving the store to managed hosting built for the platform.

With the base steady, we added what a multi-location retailer needs — location-level inventory, store-specific pages and kits, and product options that force the required add-ons.

When the client brought technology in-house, we treated the handover as a deliverable in its own right rather than an ending.

The Solution

Fix, extend, then hand over cleanly

PeakBeyond went after the causes rather than the symptoms, in three phases over three years, each with a clear end point.

• Stabilized the troubled launch — Escalated and resolved the order-processing errors and put a web application firewall in front of the bot traffic that was causing the crashes.
• Moved it to solid ground — Managed hosting built for the platform, and the platform upgraded with every extension.
• Built what a multi-location retailer needs — Location-level inventory with store-specific pages and kits, so customers see stock for the branch they are driving to.
• Fixed what got in the way of selling — Configurable product options, required add-ons and order statuses, and an admin outage resolved.
• Handed over as a deliverable in its own right — Documented every service, walked the new IT team through the payment gateway switch with test transactions, moved account access and supplied the data feed views.

The handover was treated as a piece of work rather than an ending: the gateway switched over and transactions continued normally.

The Results

Stable, capable, and handed over without a hitch

The store moved to its new host in February 2020, ending the performance and crash problems that followed launch.

Location-level inventory and store-specific pages gave customers accurate stock for the branch they were driving to.

At handover the payment gateway switched over successfully and transactions continued normally, with the new IT team holding documentation for every service.

The engagement ended the way it should: with the client's own team in control and nothing broken on the way out.