A parts business where customers can finally find the right part themselves

The Challenge

The hardest question in the business is 'which part is it?'

Hagar supplies parts and service for commercial foodservice equipment across Oklahoma and Texas. Its biggest day-to-day challenge is identifying the part a customer needs, which kept every order tied to a phone call with someone who knew the equipment.

Behind the counter, the retail system had to work with shipping, sales tax, card payments and receivables — and when the tax link produced missing or duplicate transactions, the finance team spent each month correcting them by hand.

National restaurant chains wanted their own ordering sites with contract pricing, approvals and tax exemptions, which the existing store couldn't support.

The Strategy

Make the catalog navigable, then make the back office reconcile

PeakBeyond's view was that a parts business lives or dies on navigation, not on search alone. We rebuilt the store around manufacturer and model — with model categories built from Hagar's own item lists, model images and a parts request path for anything not listed.

For the back office we pushed for reconciliation rather than firefighting: a daily audit between the tax service and the retail system, a review of the integration itself, and vendor sessions when accounting distributions fell out of balance.

As the systems aged, we advised replacing them rather than patching: one ERP as the system of record and a B2B commerce platform beside it, chosen through a proper evaluation.

The Solution

A parts store, connected operations and ongoing IT leadership

PeakBeyond works as an extension of Hagar's leadership team, setting technology direction, leading projects and coordinating specialized partners across the business.

• Made parts easier to find — Rebuilt the customer experience around manufacturer and model so customers can identify and order the right part themselves.
• Opened B2B self-service — Created dedicated ordering experiences for national accounts with contract pricing, approvals, tax exemptions and flexible fulfillment.
• Connected the back office — Integrated ordering, shipping, payments, receivables and tax so transactions move through the business with less manual work.
• Improved financial reconciliation — Introduced stronger controls and daily processes to identify and resolve accounting and tax issues before month-end.
• Planned the next technology foundation — Led the evaluation and selection of the next ERP and B2B commerce platform while continuing to provide ongoing IT leadership.

The result is a technology environment that supports the business today while giving Hagar a clear path for what comes next.

The Results

Customers self-serve, finance reconciles, and the next platform is ready

The rebuilt parts store launched with manufacturer and model navigation, giving customers a way to identify and order parts without relying on a phone call.

Behind the scenes, accounting distributions remained in balance after the reconciliation work, while tax handling moved from monthly manual correction to a checked daily process.

PeakBeyond has since led the selection of Hagar's next ERP and B2B commerce platform and is now guiding the architecture for the next stage of the business.

Hagar has gone from a phone-and-paper parts business to one with self-service ordering, more connected operations and a clear technology roadmap for what's next.