Project Description
Magento Enterprise Customizations for B2B and B2C
Primitives by Kathy is a global leader in home products and gifts, including the famous “box sign.” With business seeing exponential growth year after year, PBK needed a website capable of selling to both retail and wholesale customers from multiple brands. They came to Shero with the challenge of developing a cutting-edge new website for one of the world’s fastest growing companies as it continues to expand in the B2B and B2C sectors.
The Challenge
Primitives by Kathy has a retail and wholesale online presence, along with three separate brands. This called for a multi-website and multi-store setup in Magento Enterprise, with a different child theme for each store view. The different websites include several key differences – product pricing, quantity increment restrictions, shipping and payment methods and restrictions, and coupons, to name a few.
Primitives by Kathy requires customers to be allowed to edit orders in NCR Counterpoint after an order is placed, and then see those changes reflected in Magento Enterprise instantly. Customers need to monitor their orders and invoices to view terms agreements, backorder products, and shipments.
Over ten customer groups and dozens of customer segments each require unique configurations for pricing, website access permissions, content, shipping methods, and payment methods. Complex promotions and sales were designed to always give the customer the highest discount available to them, while never overlapping with other sales or case discounts.
Customers, products, and orders all need to sync with PBK’s NCR CounterPoint system. With a catalog of around 10,000 active SKU’s, PBK required extensive filtering based on hundreds of product attributes. And, with ever-increasing mobile visitors, a slick responsive design was of utmost importance.
The Solution
Primitives by Kathy incorporates two websites on a single Magento Enterprise instance. Both websites also include 3 store views, each with a unique theme and branding. Customers are sent to the appropriate website automatically based on customer group. Once logged in, they cannot access the wrong website and will be redirected to the appropriate one.
An extensive customer registration process sends customers to either the retail or wholesale registration and then collects the appropriate information from them. Registered customers gain access to the appropriate website based on their customer group. After initial registration, all customer data is managed by PBK’s team within NCR Counterpoint, but can also be updated by the customer in their personal account dashboard.
Web services on the NCR Counterpoint server are utilized by Shero during Customer Login, Customer Create, in the Open Order Panel, Invoices Panel, and in the Reorder Functionality to ensure that any time a customer logs in or creates an account, their information is immediately synced with NCR Counterpoint to ensure consistent customer data at all times. This also allows customers to review all open orders and invoices, including edits that have been made to those orders in the NCR Counterpoint.
A responsive theme was built for Primitives by Kathy which includes several key customizations. An instant cart and instant wishlist allow users to scroll through the extensive catalog and add products to cart or wishlist without impacting the shopping process. Designed for use on all devices, the responsive, mobile-friendly theme also includes an expanded mega menu and complex filtering utilizing Amasty’s Improved Layered Navigation.
